Last updated: July 13, 2026

This Refund Policy explains how refunds are handled for Fastby AI subscriptions, credit purchases, and other paid features.

By purchasing a subscription, credits, or any paid feature, you agree to this Refund Policy.

1. General Policy

Except where required by applicable law, all payments are non-refundable.

This includes, but is not limited to:

• •subscription fees;
• •credit purchases;
• •unused credits;
• •partially used subscription periods;
• •completed generations;
• •dissatisfaction with generated results;
• •accidental purchases caused by user error;
• •failure to cancel a subscription before renewal.

2. Subscriptions

Subscriptions may renew automatically unless canceled before the renewal date.

Canceling a subscription stops future renewals but does not automatically refund fees already paid.

After cancellation, you may continue to use paid subscription features until the end of the current billing period, unless your account is suspended or terminated under our Terms of Use.

3. Credits

Credits have no cash value and may be used only within Fastby AI.

Credits are generally consumed when a generation using a paid model is successfully completed.

If credits are deducted due to a technical error, system failure, or provider failure, we may restore the credits or provide another appropriate remedy.

Credits are not refunded or restored simply because the generated output does not meet your subjective expectations, preferred style, commercial needs, or intended use.

4. Exceptions

We may provide a refund, credit restoration, or other remedy in our discretion, or where required by applicable law, in cases such as:

• •duplicate charges;
• •incorrect charges;
• •payment processing errors;
• •inability to access a paid feature due to a technical issue caused by Fastby AI;
• •credits deducted for a failed generation caused by a system or provider error.

We may refuse refund requests where we reasonably believe there is fraud, abuse, chargeback misuse, violation of our Terms of Use, or attempts to bypass usage limits or credit requirements.

5. How to Request a Refund

To request a refund or credit correction, please contact us at:

support@fastby.ai

Please include:

• •your account email address
• •transaction date
• •transaction amount
• •invoice number
• •reason for your request
• •any relevant screenshots or error details.

We may request additional information to review your request.

6. Processing

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider, card issuer, bank, and currency.

If a refund is issued for a subscription or credit purchase, we may remove the related subscription access, credits, or benefits from your account.

7. Other Policies

This Refund Policy should be read together with our Terms of Use and the information displayed at checkout.

Details such as seller information, pricing, payment methods, service delivery timing, and legally required transaction disclosures may be provided separately on our disclosure page under the Act on Specified Commercial Transactions, where applicable.